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Our Terms & Conditions: What You Need to Know

When you open an account on www simontok, you agree to the terms that keep your account secure, your deposits protected and your withdrawals clear.

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What These Terms Cover

www simontok Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions govern how you use www simontok — from sign-up through account closure. They spell out your obligations when you deposit funds, the rules that apply to each game type (live tables, slots, sportsbook markets), how we handle your personal data, and what

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happens if you breach the policy. Eligibility to access the platform depends on local law; we operate in regions where local law permits our services. By creating an account, you confirm you meet the legal requirements to participate. Your deposit methods — DANA, OVO, GoPay and
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QRIS — are processed according to the payment provider's own terms, and we document each transaction in your account history. Withdrawals are verified before funds reach your wallet, and reversals follow the process outlined in your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Questions About Our Terms? Reach Us Here

Team online

Live Chat

Open the chat window in the bottom-right corner of your account page. Our support team responds during operating hours to clarify any term, explain a policy decision or help you file a dispute.

Email Support

Send questions to our policy team at [email protected]. Include your account number and the specific term or clause you need help with. We aim to reply within 24 hours.

Account Settings

Visit Settings > Legal & Policies in your account to download a full copy of our Terms & Conditions, view your account agreement, and see the date you accepted these terms.

DATA & SECURITY

How We Protect Your Information Under These Terms

Account Data Handling

We store your login credentials, payment history and game activity on encrypted servers. Your data is retained for the life of your account plus one year after closure, unless local law requires longer retention or you request earlier deletion.

Payment Verification

Every deposit and withdrawal triggers automated checks. We verify your identity via email and two-factor authentication before processing large transfers. Deposits via DANA, OVO, GoPay and QRIS appear in your wallet within seconds of confirmation.

Cookie & Session Policy

We use session cookies to keep you logged in on the same device. Cookies expire after 30 days of inactivity. You can clear cookies from your browser settings at any time without affecting your account balance.

Account Security Rules

You're responsible for keeping your password private. We never ask for passwords via email or chat. If you suspect unauthorised access, change your password immediately and contact our support team through the in-app help menu.

Request Data or Changes

Head to Settings > Personal Data to download your account record, correct errors in your name or contact details, or request closure. We process data requests within 10 business days.

Dispute & Appeal

If you disagree with a withdrawal block or account restriction, file a dispute in Settings > Account Actions. Include screenshots or transaction IDs. Our team reviews disputes within 5 business days and explains the outcome.

Frequently Asked About Our Terms & Conditions

You must accept the entire Terms & Conditions to open and use your account. You cannot pick and choose which rules to follow. If you disagree with any clause, you can close your account and request a full refund of your wallet balance within 14 days of opening.

Account violations (fake identity, multi-accounting, collusion with other players) result in immediate account suspension and forfeiture of your wallet balance. We review each case individually. If you believe the action was in error, contact our support team with evidence.

You can request closure anytime in Settings > Account Management. Any remaining balance is transferred to your registered payment method within 2–5 business days. Account data is archived for 12 months per our policy, then deleted.

File a dispute in Settings > Account Actions with the game ID or withdrawal reference number. Include photos or descriptions of the issue. Our team reviews within 5 business days and responds with a decision and next steps.

We use your email, phone and payment details to process accounts, withdrawals and verify identity. You can opt out of promotional emails in Settings > Communication Preferences. We do not sell your data to third parties.

Our Terms & Conditions apply globally but reference local law. Eligibility depends on local law. Payments via DANA, OVO, GoPay and QRIS are available only to players in supported Indonesia regions. Contact support if you're unsure whether you can access the platform where you are.

We review our terms annually and update them as needed to reflect changes in law, payment processing or platform features. The version you accepted is stamped in your account settings. We notify you of major changes via email before they take effect.

Our Terms & Conditions: What You Need to Know

Questions About Our Terms? Reach Us Here

Live Chat

Email Support

Account Settings

How We Protect Your Information Under These Terms

Account Data Handling

Payment Verification

Cookie & Session Policy

Account Security Rules

Request Data or Changes

Dispute & Appeal

Frequently Asked About Our Terms & Conditions

01 Do I have to agree to the full Terms & Conditions, or can I opt out of certain clauses?

02 What happens if I break a term — like using a fake name or sharing my account?

03 Can I close my account anytime, and what happens to my money?

04 If I dispute a withdrawal or game result, what's the process?

05 How do you use my personal data, and can I opt out of marketing emails?

06 Are these Terms & Conditions the same worldwide, or different for Indonesia?

07 When did www simontok last update these Terms & Conditions?

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