Reference

How we protect your account and payment information

When you open an account on www simontok, your personal data and payment details stay encrypted and separated from our live tables and slot lobbies.

Account data encryptedPayment details securedWithdrawal verificationContact us anytime
Explore Lobby Read FAQ
www simontok How we protect your account and payment information
PRIVACY QUESTIONS

Reach our data protection team

If you have questions about your privacy, how your data is stored, or how to request access to your account information, our support team in Yogyakarta and across Indonesia operates channels to help you. Contact us directly — we respond to data requests and privacy concerns as a priority.

Team online

Email Support

Send your privacy request to our inbox and we'll respond within one business day. Include your account email and the specific data you're asking about.

Live Chat

Open live chat from the account menu and ask about your data storage, cookies or how to download your information. Available during lobby hours.

Account Settings

View and update your personal details directly in Account Settings. You can export your deposit and withdrawal history from the Wallet tab at any time.

HOW WE OPERATE

Data handling, cookies and account security

www simontok uses cookies to remember your login session, track which games you open and understand which table types draw you back.

Cookie Policy

We use session cookies to keep you logged in on desktop and mobile, analytics cookies to see which games you play, and preference cookies to remember your table choice.

Payment Tokenization

DANA, OVO, GoPay and QRIS payments are tokenized—we store a secure token, not your actual account details. Each withdrawal is verified before funds leave our wallet.

Password Security

Your password is hashed and salted before storage. We recommend a unique password and enabling two-factor authentication in Account Settings for extra protection.

Data Retention

Deposit and withdrawal records are kept for the period required by local law. Account data from inactive profiles is deleted after 24 months with no login, where local law permits.

Data Portability

You can export your account information, deposit history and transaction records in a standard format by going to Account Settings > Data Download or contacting support.

Privacy Changes

If we update this policy, we'll notify you via email and in-app message. Your continued use of www simontok after the update means you accept the changes.

Privacy policy FAQs

Players in Denpasar and across Indonesia ask us regularly about how their data is used, how long we keep it and what happens if they close their account. Here are the questions we hear most and what our privacy team tells them.

We collect your name, email, phone number, date of birth and address to verify your identity and comply with local regulations. We also record your device IP address and browser type when you log in. Payment details (DANA, OVO, GoPay and QRIS accounts) are collected when you make your first deposit and are tokenized for security.

We retain your full transaction history—including DANA, OVO, GoPay and QRIS deposits and withdrawals—for the period required by local law. Account login history and gameplay data are kept for 24 months from your last active session, where local law permits. You can download this data from Account Settings anytime.

No. Your personal data and payment information are never sold to third parties. We use your data only to run your account, verify deposits and withdrawals, prevent fraud and comply with local regulations. We do not share your gameplay habits with external marketers or data brokers.

You can request deletion of your account and associated personal data by contacting our support team. Depends on local law, we may retain transaction records and identity verification documents for the periods required by regulation. Non-transactional data is removed on request.

We use session cookies to keep you logged in across page refreshes, analytics cookies to understand which games and tables you visit most, and preference cookies to remember your language and table sort order. You can clear cookies from your browser settings; this will log you out and reset your preferences.

Your account remains active. However, account data (login history, device records) older than 24 months without a login may be archived or deleted, where local law permits. Your deposit and withdrawal records are kept indefinitely for compliance. Contact support if you need to recover archived information.

Go to Account Settings > Data Download to generate a file containing your account details, deposit and withdrawal history, and gameplay summary. The file is sent to your registered email within 24 hours. You can also request a manual export by emailing our privacy team directly.

Related Pages

www simontok Indonesia About Us www simontok Casino Register FAQ