Reference

Our Legal Terms for Indonesia Accounts

www simontok operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which account access is granted — all subject to…

Jurisdiction-aware policyDANA, OVO, GoPay, QRIS coveredAccount data rights statedContact path clearly listedIndonesia region scope
www simontok Our Legal Terms for Indonesia Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a dispute relating to your account, our support team is reachable through three direct channels. We aim to respond to legal and account-rights queries within 24 hours on business days. For accounts registered in Yogyakarta or elsewhere in Indonesia, the same contact paths apply.

Team online

Live Chat

Reach our legal-queries team directly via the live chat window, available 08:00–24:00 WIB. Mention your account ID and the specific clause or transaction you are disputing so we can route it correctly.

Email Support

Send detailed legal or data requests to our support email. Include your registered account name, the payment method used (DANA, OVO, GoPay or QRIS), and a clear description of your request for fastest handling.

Account Help Centre

Log into your account and navigate to Help › Legal Requests. From that path you can submit a formal data-access or deletion request, and track its status without contacting support separately.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

This section explains the six concrete practices we follow to keep your account and data handled correctly.

Data Retention

We keep your account data for as long as your account is active plus a statutory retention window. After that window, personal data not required for legal compliance is deleted from our primary servers on a scheduled cycle.

Cookie Policy

We use session cookies for login security and analytics cookies to understand how you navigate the lobby. You can adjust cookie preferences from the footer settings link without losing your account session.

Account Security

All account passwords are stored as salted hashes; we never hold or transmit plain-text credentials. Two-factor verification is available under Account Settings › Security and we strongly encourage you to activate it.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS payment references are stored in an encrypted ledger separate from your profile data. Only our finance and compliance teams can access this ledger, and only for dispute or audit purposes.

Who to Contact

For any data-access, correction or deletion request, address your message to our Data Handling team via the Account Help Centre path. We aim to acknowledge formal requests within two working days and resolve within 14 calendar days.

Requesting Changes

If any detail in your account profile is incorrect — name, email, linked payment method — submit a correction request through live chat with supporting ID. Changes to linked OVO or GoPay numbers require additional verification for your protection.

Frequently Asked Questions About Our Legal Terms

These are the questions Indonesian account holders ask us most often about rights, data, access restrictions and how to action a legal request. Each answer reflects how our policies actually operate, not a generic template.

Access to specific content or account features depends on local law in your region. We apply these restrictions automatically at the account level, so some features visible to accounts in one province may differ for another. Check the Help Centre for a current list.

Log in, go to Help › Legal Requests and select 'Data Access Request'. Our Data Handling team will compile your account profile, transaction history — including DANA and OVO records — and send it to your registered email within 14 calendar days.

Yes. Submit a deletion request through the Account Help Centre. We will remove personal data not required for legal or audit retention within 30 days and send you written confirmation to your registered email address once the process is complete.

Payment records tied to your GoPay and QRIS transactions are retained for the statutory audit period required under applicable financial regulations. After that period they are purged. You may request a full export before closing your account.

Contact our support team via live chat (08:00–24:00 WIB) referencing the specific clause number you dispute and your account ID. If the matter is unresolved after our internal review, we will escalate to our compliance officer within five working days.

We review the terms on a rolling basis and update them when regulatory guidance relevant to Indonesian accounts changes. We notify you by email to your registered address at least seven days before a material change takes effect on your account.

The payment method you use does not change which legal terms govern your account; all Indonesian accounts fall under the same policy. However, specific data-handling clauses for DANA and OVO payment references are detailed in the Payment Data Handling section above.